In a word: security.

In 2020, the cybersecurity firm Digital Shadows reported that over 15 billion credentials were circulating on the dark web, with approximately 1.3 million credentials stolen daily. Furthermore, a study found that 67% of Americans admitted to reusing passwords across multiple website accounts. Attacks on websites are increasing every day and having stolen credentials on the dark web presents an ever-increasing danger to you and those you serve.

Arizona's EVV regulations require the inclusion of personally identifiable information (PII) for clients, guardians, and providers during the visit and claim submission process. To enhance data security, SpokeChoice has implemented Two-Factor Authentication (2FA). This process verifies that the person signing in is legitimate and not someone using stolen credentials. When a new device accesses SpokeChoice, a verification code is sent to the user's phone or email. This code must be entered to complete the sign-in, after which a special encrypted token is stored in the browser to avoid the need for repeated code entry and reduce costs for agencies. 2FA helps prevent unauthorized access to sensitive information.

Private/incognito modes in browsers offer the advantage of not tracking browsing history or storing cookies and site data, often used by websites like Google and Amazon for tracking purposes. However, Arizona EVV regulations require certain information to be stored locally to enable offline functionality. Private/incognito modes prevent this data storage, thus hindering essential features. Since SpokeChoice does not use tracking cookies, these modes offer no additional benefit.

Therefore, to ensure the security of your data and comply with regulatory requirements, SpokeChoice does not support private or incognito modes.