In a word: security.

In 2020, the cybersecurity firm Digital Shadows reported that over 15 billion credentials were circulating on the dark web, with approximately 1.3 million credentials stolen daily. Furthermore, a study found that 67% of Americans admitted to reusing passwords across multiple website accounts. Attacks on websites are increasing every day and having stolen credentials on the dark web presents an ever-increasing danger to you and those you serve.

Arizona's EVV regulations require the inclusion of personally identifiable information (PII) for clients, guardians, and providers during the visit and claim submission process. To enhance data security, SpokeChoice has implemented Two-Factor Authentication (2FA). This process verifies that the person signing in is legitimate and not someone using stolen credentials. When a new device accesses SpokeChoice, a device verification code is sent to the user's phone or email. This code must be entered to complete the sign-in, after which a special encrypted token is stored in the browser to avoid the need for repeated code entry and reduce costs for agencies. 2FA helps prevent unauthorized access to sensitive information.

Private/incognito modes in browsers offer the advantage of not tracking browsing history or storing cookies and site data, often used by websites like Google and Amazon for tracking purposes. However, Arizona EVV regulations require certain information to be stored locally to enable offline functionality. Private/incognito modes prevent this data storage, thus hindering essential features. Since SpokeChoice does not use tracking cookies, these modes offer no additional benefit.

Therefore, to ensure the security of your data and comply with regulatory requirements, SpokeChoice does not support private or incognito modes.

After you enter a device verification code and successfully sign in, SpokeChoice saves encrypted device verification information in local storage. If your browser settings are setup to clear local storage when the browser window is closed, the device validation data will be erased. This then causes a new device verification process to be done upon the next sign-in.

NOTE: Starting with the version 2.x release, users will only be able to obtain a login code via text up to 10 times per device. After that they will only be able to get a Device Verification Code via email.

Users should ensure their browser settings are setup to allow SpokeChoice data to be kept in local storage. Here are instructions focused solely on preventing the clearing of Local Storage data for SpokeChoice.

Below are instructions for various browsers.

1. Open Edge.
2. Click on the three-dot menu in the upper-right corner and select Settings.
3. Go to Privacy, Search, and Services.
4. Scroll down to the Clear browsing data section and click Choose what to clear every time you close the browser.

Ensure Cached images and files and Site permissions are not selected, as these settings could indirectly clear Local Storage for sites.

1. Open Chrome.
2. Click the three-dot menu in the upper-right corner and select Settings.
3. Navigate to Privacy and security in the left menu.
4. Click Clear browsing data and review the check-boxes:
   • Do not select Cached images and files or other options that might clear site data. Local Storage is typically preserved unless you explicitly clear all site data.

1. Open Safari.
2. Click Safari in the top menu and select Preferences.
3. Go to the Privacy tab.
4. Safari doesn't allow direct control over Local Storage management separate from other site data, but you can ensure SpokeChoice data isn't cleared:
   • Click Manage Website Data.
   • Locate SpokeChoice (https://www.spokechoice.com) in the list.
   • Ensure your website is not set to be removed or cleared manually from this list.

Safari on mobile devices doesn't provide direct user control over Local Storage settings, but here are steps to minimize the risk of clearing Local Storage for SpokeChoice:

1. Open Settings on your iPhone or iPad.
2. Scroll down and tap Safari.
3. Locate Clear History and Website Data:
   • Do not to use this option, as it will clear Local Storage along with all browsing data.
4. To manage SpokeChoice data manually:
   • Tap Advanced at the bottom of the Safari settings.
   • Select Website Data.
   • Find SpokeChoice (https://www.spokechoice.com) in the list and ensure it is not removed.