When an appointment has been missed (more than 60 minutes has passed since the start time), it must be resolved to the client/guardians satisfaction. This should be done according to the client's contingency plan.

The red user+clock icon on the Schedule calendar appointments helps you see visits that have not been resolved in SpokeChoice. Resolving them in SpokeChoice is optional however doing so provides documentation as to what happened when a visit was missed. The resolution data remains only in SpokeChoice and is not sent to Sandata.

The Resolve No-Show dialog is used to resolve an appointment and may be accessed by clicking on the red user+clock icon in AutoVisit or Schedule drawers.

The dialog consists of a set of controls and a calendar.

1. The yellow banner displays the client & provider names and appointment date/time.
2. Contingency Plan - This display contains a reference of the client name and their contingency plan details.
3. Reason Code & Explanation - These values are required to clear the no-show exception.
4. Resolution - Select either Reschedule or Next Visit.
5. Reschedule date/time - When the resolution is set to Reschedule, you must enter the new appointment date & time. This will create a new appointment and link the no-show appointment to it for reference.
   You may enter the date/times manually or click on a calendar cell to select that date.
6. Current Appointment being Resolved - The green highlight is a reference of the appointment being resolved.
7. Reschedule Date - When a new date/time is entered, the cell on the calendar is highlighted in yellow.
8. Reschedule - Click this button to update the existing appointment with no-show resolution details and create a new appointment when rescheduling.