If a billing code requires authorizations you must add an authorization on to the clients profile for a given date range.

To view current authorizations go to home care-health plans and choose the client authorizations tab

Note: Authorizations are downloaded directly from Wellsky. In the event you do not see authorizations within Spokechoice you need to open up the excel file you downloaded from Wellsky. The authorizations will show up immediately after uploading so if you are missing and authorizations do not show up it is likely because they are not present in the Wellsky Excel authorization file. In such event you need to file a ticket or figure out why they are not in the file.

Select the client and the payer for which you wish to view authorizations

You will see any authorizations that have been added along with current balances

Keep in mind that authorizations are viewed in Hours and not units. Often time you might be given 400 units and see it displayed as 100 hours. Also, keep in mind that the balance or remaining hours might be different from what the payer has paid. This is because Spokechoice shows you the remaining hours regardless if they are paid or not. You might find it helpful to go to freeform search under billing and look at the entire hours for a client based on the authorization period and service type. This will show you all claims paid or not to confirm why the system is showing a balance you might not agree with or that is different from what the payer shows.